Job Description

We are currently seeking a Junior–Mid level Business Analyst to support a major State Government program within their Digital Channels team. This role offers excellent exposure across Microsoft Dynamics CRM, the Adelaide Metro website, and digital enhancements.

Key Responsibilities:

Stakeholder Engagement
  • Act as the primary contact within the Digital Channels team for capturing CRM and digital enhancement requests.
  • Provide guidance on Microsoft Dynamics CRM capabilities, digital processes, and improvement opportunities.
  • Build strong relationships through regular workshops and engagement sessions to understand user experience and gather feedback.
    • Requirements Gathering & Analysis
  • Conduct workshops and interviews to elicit business requirements.
  • Develop clear, detailed business requirements, user stories, and functional specifications.
  • Perform process and gap analysis to identify improvement opportunities.
    • Change Requ...

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