Business Analyst (BA) – CRM & Digital Transformation

Job Description

Business Analyst (BA) – CRM & Digital Transformation

Location: Mumbai / BKC

Experience: 3–5 years

Reports to: CRM Strategy Lead

Department: Digital / Sales Ops

About KGK

With 120 years of heritage, KGK Diamonds is a global leader in natural diamonds, serving wholesalers, retailers, and fine jewelers worldwide. We pair craftsmanship and ethical sourcing with data-driven growth strategies to keep our legacy vibrant in the digital era.

KGK serves an elite global clientele, including Cartier, Titan, Rolex, Gucci, Bulgari, Van Cleef & Arpels, and more.

Role Overview

As part of KGK's ongoing digital transformation, we are looking for a Business Analyst to drive alignment between business strategy and technology execution. This role plays a pivotal part in translating business needs into scalable systems, enabling data-driven decisions, and optimizing processes across functions a...