Job Description

Business Analyst (Contact Centre)
Leading Telco client (Consulting through FinXL)

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.

FinXL is seeking a Business Analyst (Contact Centre) to join our consulting team and be deployed with a leading Telco client on a key Contact Centre engagement, working on modern technologies.

Responsibilities

  • Lead workshops to elicit, analyse, and document detailed business requirements

  • Define and map As-Is and To-Be business processes for contact centre operations

  • Translate business needs into functional specifications and detailed call flow designs

  • Configure NICE CXone platform requirements for IVR, routing, and escalations<...

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