Business Analyst (contract)

We are seeking a Business Analyst to support requirement gathering, analysis, and solution design for Dynamics 365 CRM Customer Engagement initiatives in the Banking and Financial Services domain. This role requires strong expertise in MS Dynamics 365 CRM, integrations with third-party tools, and data migration processes.

You will be responsible for driving workshops, defining requirements, preparing functional documentation, and collaborating with technical teams to deliver high-quality CRM solutions.

Key Responsibilities

• Lead requirement gathering, analysis, and workshops to capture business and technical requirements.
• Facilitate stakeholder review and approval of requirements.
• Develop use case diagrams, UMLs, sequence diagrams, and Visio flows.
• Author and groom user stories, integration backlogs, and identify dependencies.
• Provide demos to Product Owners and stakeholders for sign-off.
• Support sprint plann...