Business Analyst (CRM) - Banking

Key Responsibilities
- Engage with Senior BA, business stakeholders to gather, analyses, and document requirements for CRM.
- Translate business requirements into Functional Specifications (FSD), User Stories, Data dictionaries and Process Flows (AS-IS/TO-BE).
- Support impact assessments, feasibility studies, and solution design discussions.
- Work closely with CRM architecture team, data team, development team to design workflows, data mappings, and integration requirements.
- Collaborate with architects/developers for API definitions, payload validation, integration behaviour, data translations and error handling.
- Collaborate with Data Analyst in performing data analysis using SQL for validation, reporting, and troubleshooting.
- Define UAT test scenarios, coordinate UAT execution, and manage defect tracking and closure.
- Ensure all functional and non-functional requirements are met before go-live.
- Support production rollouts, training sessions, and p...