Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Our vision at ANZ is to help people and communities thrive by improving financial wellbeing across Australia. The Enterprise Customer Contact (ECC) team plays a critical role in realising this vision by shaping how we serve and support customers and bankers across voice, messaging, and emerging digital platforms.
As a Business Analyst, you will be part of a highly capable, and flexible team driving transformation across ANZ’s contact-centre ecosystem. You will analyse complex business problems, translate business needs into actionable requirements, and help design solutions that uplift customer and banker experiences, operational efficiency, and endtoend service journeys.
Working closely with product ow...
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