Business Analyst

Business Analyst - Job Description

Role Overview
The Business Analyst (BA) plays a key role in bridging business needs with technical
solutions. The BA partners with stakeholders to understand business processes, gather
requirements, analyze data, and drive improvements through technology, process
optimization, and strategic insights.

Key Responsibilities
1. Requirements Gathering & Analysis
- Engage with business stakeholders to understand needs, challenges, and objectives.
- Translate business needs into clear, concise functional and non-functional requirements.
- Create requirement documentation such as BRDs, FRDs, user stories, use cases, and
process flows.

2. Process Mapping & Optimization
- Analyze current business processes and identify gaps or inefficiencies.
- Develop future state process models and recommend improvements.
- Facilitate workshops to align teams on process improvements and solution design.

3. Data Analysis & Reporting
- Analyze data to identify trends, root causes, and improvement opportunities.
- Create dashboards, reports, and insights to support decision making.
- Perform data validation and ensure data accuracy for business use.

4. Solution Delivery Support
- Act as a liaison between business teams and technology teams.

- Support solution design, sprint planning, backlog grooming, and acceptance testing.
- Conduct UAT planning, test case creation, and UAT execution management.

5. Stakeholder Management & Communication
- Communicate status, risks, and issues clearly to stakeholders and leadership.
- Conduct workshops, demos, and training sessions for end users.
- Ensure alignment between cross functional teams during all project phases.

6. Documentation & Governance
- Maintain project documentation including requirements, process maps, and change logs.
- Support change management efforts including communication and training materials.

Skills & Qualifications
Must Have Skills
- Strong analytical and problem solving capabilities
- Requirement gathering and documentation expertise
- Ability to create process flows (Visio, Miro, Lucidchart)
- Knowledge of data analysis tools (Excel, Power BI, SQL)
- Excellent communication and stakeholder management skills
- Understanding of SDLC and Agile methodologies

Nice to Have Skills
- Experience with CRM/ERP platforms (SAP, Salesforce, Oracle)
- Basic understanding of APIs, integrations, or technical architecture
- Professional certification (CBAP, CCBA, ECBA, Scrum Master)

Education & Experience
- Bachelor s degree in Business, IT, Engineering, or related field
- 2 6 years of experience (modifiable based on seniority)
- Experience in cross functional or digital transformation projects preferred