Business Analyst (IT) - Intermediate (US)

Business Analyst (IT)
Location: Austin, TX - Hybrid - days/week onsite

Duration: months



Top Must Haves

• – years supporting HR processes and systems, with + years hands-on in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security).

• Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms.

• Strong understanding of HR data privacy, access controls, and compliance requirements.

• Proficiency in backlog management, user stories, UAT, and change/release management.

• Strong communication and stakeholder management skills across HR, IT, and InfoSec.

• ServiceNow certifications (, CSA, CAD, HRSD-specific certs).





Role Summary

Support the HR Business team in day-to-day HR Service Delivery (HRSD) operations and improvements. Act as the primary liaison with the ServiceNow platform team t...