Business Analyst

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18 years of experience.

2,360 employees.

20 offices and 2 Talent Hubs.

10 internal programmes designed with you in mind.

We are looking for a Business Analyst that:

• Manage real-time communication of Cash Management incidents to customer service and sales teams, ensuring clear, centralized, and business-oriented messaging.
• Participate in technical and functional crisis calls, acting as a key interface between IT, Production, and business stakeholders.
• Coordinate Problem Management activities, including post-incident reviews, root cause analysis, and definition of remediation action plans.
• Produce Business Incident Reports and support quality monitoring through KPIs and regular follow-up committees.
• Contribute to continuous improvement initiatives aimed at enhancing op...