Business Analyst (nightshift)

The Business Analyst for Client Experience is an individual contributor responsible for supporting the Client Experience initiatives. This role requires a background in finance, operations, CX Center of Excellence, B2B, C2B or contact center environments. The ideal candidate will possess the ability to solve complex problems and identify innovative solutions. Acting as a technical and functional specialist, the individual will work independently, seeking guidance only in complex situations. This role demands a strong understanding of Client Experience data and best practices, along with project management skills. The candidate will collaborate with business leadership across Client Services to drive improvements in client experience.

Key Responsibilities

• Partner with Client Services leadership including Go-to-Market Services leadership, Client Care leadership, Regional Client Services leaders, Technology teams, and survey vendors to support Client Experien...