Business Analyst

Job Description – Business Analyst (P&C Insurance – Billing & Claims)

We are hiring a P&C Business Analyst with strong expertise in Billing and Claims to support the implementation of an enterprise Insurance Workbench . The ideal candidate understands policy lifecycle operations and can translate business processes into clear requirements for product and engineering teams.

Key Responsibilities

• Gather and document business requirements for Billing & Claims workflows on the workbench
• Map as-is / to-be processes , identify gaps, and recommend improvements
• Write user stories, acceptance criteria, BRDs/FRDs , and detailed workflow specs
• Support configuration of billing schedules, payment plans, fees, dunning, refunds , and claim intake/assignment rules
• Define and validate integrations across PAS, billing systems, claims systems, and external data sources
• Support UAT: create test cases, execute tests, and handle defect triage
• Conduct workshops, demos, and cross-functional requirement sessions

Domain Expertise Required

Billing

• Direct bill, agency bill, invoicing
• Installments, mid-term changes
• Payment allocation, reconciliation
• Write-offs, refunds, suspense, taxes

Claims

• FNOL, coverage validation
• Segmentation, assignment
• Reserves, payments, recoveries
• Subrogation, salvage, notes & documentation

Required Skills

• 5–10 years of BA experience in P&C Insurance
• Strong hands-on experience with Billing and/or Claims processes
• Familiarity with insurance platforms (Guidewire, Duck Creek, Majesco, Sapiens, InsureMO, etc.)
• Knowledge of commercial lines (WC, GL, Auto, Property)
• Strong documentation, workflow mapping, and requirement gathering skills
• Experience in agile product delivery and multi-system integration projects

Key Attributes

• Sharp analytical thinking
• Clear communication skills
• Structured documentation approach
• Ability to work in fast-paced product environments