Job Description

If you are a Business Process professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Shakopee, MN location, as a Business Analyst you will support the Globalization of our processes as we build an industry-leading customer experience that delivers optimization of our customer support teams. You will support the definition of the global governance roadmap, prioritize requirements, and inform teams of strategic opportunities to deliver increased value to the organization. Strong process optimization, being action-oriented, and data analysis are key competencies of the job.

In This Role, Your Responsibilities Will Be:
  • Understand customer needs through market research and the voice of customers. Utilize data to feed the development of process maps and governance models
  • Collaborate with Customer Care, Sales, Operations, Digital and IT teams to understand needs and improvement opportunities for the cust...

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