Job Description
This position provides front-line technical support and solution to internal clients that have enabled Kronos Time and Attendance (T&A) software and time clocks. This person engages clients through service interactions to identify opportunities to enhance or improve performance and utilization of the product, according to Global HRIS strategy.
This position is also responsible to ensure Emerson is achieving the desired levels of service and to implement quality control measures to meet business expectations. Also, this position is expected to follow and enforce federal, state, and local regulations to be in full compliance.
**Principal Functional Responsibilities**
- Develop knowledge and skills to serve as the T&A level 2 Subject Matter Expert through comprehensive knowledge and understanding of the system capabilities
- Assess technical situations and establish case priorities/severities in accordance with the service level agreement.
- Provide training or retraining f...
This position is also responsible to ensure Emerson is achieving the desired levels of service and to implement quality control measures to meet business expectations. Also, this position is expected to follow and enforce federal, state, and local regulations to be in full compliance.
**Principal Functional Responsibilities**
- Develop knowledge and skills to serve as the T&A level 2 Subject Matter Expert through comprehensive knowledge and understanding of the system capabilities
- Assess technical situations and establish case priorities/severities in accordance with the service level agreement.
- Provide training or retraining f...
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