Job Description
JOB DESCRIPTION Analyzes complex service operations data, including financial, operational, and customer feedback metrics, to uncover performance trends, inefficiencies, and areas for improvement, leveraging advanced analytical tools to drive strategic decision-making, working under limited supervision. Interacts with cross-functional teams, including operations, finance, and customer support, to ensure seamless execution of service performance strategies, fostering alignment of objectives and data-sharing to improve service delivery and business efficiency. Monitors comprehensive sets of KPIs and advanced analytics to measure service productivity, operational effectiveness, and customer satisfaction, identifying root causes of underperformance and recommending targeted actions for improvement.
Job Title
Business Analytics Solution ExpertJob Description
Business Analytics Solution Expert
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