Job Description

  • Responsibilities :
    • Act as the first point of contact for technical and functional support of business applications(e.g., LMS, Front, Formstack, Smartsheet, Adobe, Lucid, SharePoint, Power Platform)
    • Handle support requests via phone and email in a courteous and timely manner
    • Record user information, issue details, troubleshooting steps, and resolution actions
    • Perform remote diagnostics and resolve software-related issues
    • Escalate unresolved problems to vendors or developers when necessary
    • Collaborate with other teams to understand workflows and suggest systemimprovements
    • Participate in testing and deployment of new features and application updates
    • Conduct regular system audits for performance, security, and compliance
    • Maintain documentation including user guides, FAQs, and support procedures
    • Follow up with users to confirm issue resolution and satisfaction
    • Support various desktop software (Microsoft Office, Adobe, ant...

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