Business Customer Support Technician Apprentice Birmingham

Overview

On-site, field-based role supporting a diverse range of customers across hardware, software, and infrastructure. Travel between customer locations is required. Full training is provided; technical passion and a proactive attitude matter more than prior experience.

Responsibilities

• Work on-site with customers, from small local businesses to large organisations, across hardware, software, and infrastructure.
• Install, set up, and optimise BT products and services; carry out non-complex repairs.
• Engage directly with customers to discuss ideas, resolve issues, and ensure services are optimised.
• Recommend suitable digital products and services to maximise customer outcomes.
• Provide deskside support for devices (laptops, PCs, printers) and support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues; guide customers through solutions.
• Continue to learn new t...