Business Delivery Training Lead (12m FTC), Adelaide

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're on the lookout for a Contact Centre Business Delivery Lead to help shape the future of customer experience. In this pivotal role, you'll drive performance and operational excellence across our Contact Centres by aligning training delivery with business priorities and empowering our frontline teams to deliver exceptional service.

What you'll do:

• Deliver impactful training experiences - both in-person and digitally - that bring learning to life.
• Equip frontline teams and leaders with the tools and knowledge to deliver outstanding customer outcomes.
• Ensure training is practical, relevant, and aligned with real world challenges.
• Champion continuous improvement, quality, compliance, and suppo...