Job Description
- To identify, manage and resolve issues arising from Sales & Billing in a timely manner.
- Be the person in charge to reply the Sales & Billing Enquiries via phone, live chat helpdesk and serving walk-in customer inquiries.
- Efficiently reply to Billing or sales Enquiries via phone and helpdesk.
- Assist customers on matters related to their accounts helpfully.
- Prepare quotations competently and follow up until close sales.
- Process new orders proficiently.
- Do suspension calls notification to encourage customer’s service renewal.
- Do follow-ups with the customers consistently & consistently follow up on collecting debts when the need arises.
- As and when required, you are required to meet up with customers for sales pitch.
- As and when required you are required to participate in company promotion roadshow and event and be responsible in its setup and preparation even if it falls on weekends.
- Deve...
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