BUSINESS DEVELOPMENT MANAGER - SHARED SERVICES

Responsibilities

• Build and maintain a healthy managed services sales pipeline.
• Provide regular pipeline forecasts and revenue projections.
• Track deal progress and proactively address risks to closure.
• Identify, pursue, and successfully close new BPO business opportunities across targeted industries.
• Lead client presentations, RFP/RFI responses, commercial negotiations, and contract execution.
• Build and maintain long‑term, trusted relationships with senior‑level client stakeholders.
• Monitor account growth targets and support revenue forecasting for managed services clients.
• Collaborate with finance and leadership to maintain commercial alignment and sustainable margins.

Market and Offering Development

• Conduct market and competitive analysis to identify opportunities for new or enhanced managed services offerings.
• Support the definition and refinement of m...