Business Intelligence Assistant

The Business Intelligence Assistant will support the BI Analysts, helping with admin tasks around the BI Projects.

· Track and manage the team's distribution list and RT queue while keeping our SLA on answering requests and turnaround times

· Handle simple access requests for reports and dashboards that the team maintains.

· Coordinate access requests between senior management for access approval and the BI team

· Track RT for new tickets that are not claimed and ones that are opened for a long period.

· Create documentation for basic BI processes in coordination with the owner on the team

· Analyze the usage of the tools and dashboards created by the team

· Work with team leaders on improving the SLAs, documentation, and reducing the reoccurring tickets that can be solved by automation.