Job Description
The Business Intelligence Assistant will support the BI Analysts, helping with admin tasks around the BI Projects.
Description:
Track and manage the team's distribution list and RT queue while keeping our SLA on answering requests and turnaround times
Handle simple access requests for reports and dashboards that the team maintains.
Coordinate access requests between senior management for access approval and the BI team
Track RT for new tickets that are not claimed and ones that are opened for a long period.
Create documentation for basic BI processes in coordination with the owner on the team
Analyze the usage of the tools and dashboards created by the team
Work with team leaders on improving the SLAs, documentation, and reducing the reoccurring tickets that can be solved by automation.
Required Skills:
Prior knowledge of the Business Intelligence - advantage
Ability to work effectively as an individual and part of a team, meet tight deadlines and prio...
Description:
Track and manage the team's distribution list and RT queue while keeping our SLA on answering requests and turnaround times
Handle simple access requests for reports and dashboards that the team maintains.
Coordinate access requests between senior management for access approval and the BI team
Track RT for new tickets that are not claimed and ones that are opened for a long period.
Create documentation for basic BI processes in coordination with the owner on the team
Analyze the usage of the tools and dashboards created by the team
Work with team leaders on improving the SLAs, documentation, and reducing the reoccurring tickets that can be solved by automation.
Required Skills:
Prior knowledge of the Business Intelligence - advantage
Ability to work effectively as an individual and part of a team, meet tight deadlines and prio...
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