Job Description
- Develop and implement strategies to ensure a positive guest experience that exceeds expectations.
- Work collaboratively with department managers to ensure smooth operations across all functions.
- Anticipate guest needs and respond promptly and appropriately.
- Establish and maintain performance and customer service standards for staff.
- Maintain full knowledge of outlet operations, including policies, specials, VIP guests, and events.
- Staff the outlet appropriately based on operational requirements.
- Maintain strong vendor relationships to assist in purchasing decisions.
- Review employee behavior, appearance, and performance regularly.
- Conduct daily meetings to ensure all departments are functioning effectively.
- Manage budgets and expenses, analyze financial data, monitor sales, and ensure profitability.
- Maintain accurate statistical and financial records.
- Ensure compliance with licensing laws, hea...
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