Business Process Analyst

Mandatory Skills:

 

• Excellent communication skills in English (both spoken and written)
• Typing speed - minimum 35 wpm with 100% accuracy
• Ability to follow instructions as directed
• Willingness to work in 24 x 7 work environment
• 1 - 2 years experience in healthcare domain 

Desired Skills:

• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Ability to work with minimum supervision
• Demonstrated ability to work in a fast paced environment
• Ability to respond to common inquiries or requests from customers
• Must be well organized and driven to meet deadlines

Job Description:

• Follow clearly defined business processes and workflows as instructed by the client or internal teams.
• Execute day-to-day tasks as per predefined workflows and standard operating procedures (SOPs).
• Perform assigned tasks within the specified turnaround time and without errors.
• Ensure data accuracy, completeness, and consistency in all work outputs.
• Maintain high accuracy and attention to detail in all assigned activities (e.g., data processing, transaction management, documentation review).
• Update trackers or logs regularly and accurately to reflect work completed.
• Adhere to SLA timelines and ensure compliance with organizational and client-specific standards and policies.
• Meet or exceed daily/weekly productivity and quality targets.
• Communicate with team leads or supervisors regarding task status, clarifications, or issues.
• Report issues, delays, or discrepancies in a timely manner.
• Participate in team meetings and basic training sessions as required.
• Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

All your information will be kept confidential according to EEO guidelines.