Business Processes Analyst

In This Role, Your Responsibilities Will Be:

• Own and maintain the Work Instructions (WI) and process documentation repository (e.g. SharePoint), including version control, governance routines, and audit readiness.
• Create and update process maps, SOPs/Wis, templates, and control checks to ensure consistency across MSOL MEA Customer Care operations.
• Facilitate periodic process reviews to validate adherence to standards and identify gaps, risks, and opportunities for simplification.
• Provide proposals for customer RFQs, including review of technical and commercial requirements, data sheets, model number validation/creation, buy-outs, pricing, lead time, sizing, and answering technical clarifications.
• Build and enhance Power BI dashboards and self-service reporting to provide timely, accurate visibility on KPIs, quality metrics and throughput.
• Lead targeted continuous improvement initiatives using structured pro...