Business Processes Consultant, Cairo

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

We are seeking a Business Process Consultant (f/m/d) for Delivery Quality Management in Cloud Application Services Delivery Center EMEA MEE within the CAS Family. 

About SAP Cloud Application Services (CAS): 

CAS provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

We are seeking a motivated and dynamic professional to join our team. The role will play a crucial role in saving the CAS Delivery Quality esp. during customer transition and operating phase.

Furthermore the professional is supporting the Application Service Managers (ASM) during customer renewal phase.

 
As a Business Process Consultant for Delivery Quality Management you will:

• Be responsible for ensuring that the Delivery for all CAS customer in EMEA/MEE meet the highest standards of quality. (Monitoring of Delivery Quality KPIs, Analyzing and taking action)
• Collaborate with several stakeholders like Application Service Mangers in the organization to ensure high service quality and implementation of improvements

• Be responsible for the reporting to CAS Management
• Takeover projects for escalation prevention and improvements in the CAS organization
• Be responsible for the Renewal Rescue program in EMEA/MEE to safeguard and accelerate renewals

What you bring:

• Analytical thinking, recognition and understanding of coherencies and dependencies
• Knowledge in providing executive level summary of background and current situation at customers 
• Experience in data analyzing, reporting, presentation using Microsoft Office, especially Excel and Powerpoint
• Hands-on experience in SAP Software and Systems
• Knowledge in Delivery support, ITIL and project management
• Excellent communication skills 
• Very good English-skills are a must

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.