Business Reporting and Process Analyst

Interact with all areas of CX including, but not limited to Client Services, Service Operations, Implementation Services, Adjudication Partnership, Learning Services, Platform Integration and Product Management as a shared CX resource.

Gather reporting requirements for all CX areas (noted above) and document the “as is” processes for gathering, reviewing, synthesizing and presenting reportable data; this will require coordination between teams.

Gather and analyze critical business process and reporting details and propose recommendations based upon the data gathered and current and future state departmental needs. 

Translate departmental requirements into actionable measurement and deliver reporting tools and process documentation that are clearer, more detailed and more complete; this could involve a translation of existing requirements along with the determination and development of new requ...