Business Services Manager

Pioneer is looking for a dynamic leader who thrives on improving processes, building strong partnerships, and delivering exceptional service. In this role, you will lead a high-performing team, streamline workflows, and ensure every detail meets the highest standards of accuracy and professionalism. Your expertise will help shape how we engage with partners, uphold compliance, and create efficient systems that keep our business moving forward.

About the Role

Lead, coach and develop the Business Services team to ensure accountability and consistent high performance in managing document workflows, external correspondence, and daily operational tasks.

Review and optimise team workflows to streamline processes, improve efficiency, and identify opportunities for continuous improvement.

Develop and maintain clear reference materials and guides and quality controls to support consistent standards and best-practice service.

Understand and apply regulatory and business rules, including how the Business Services team works alongside other internal teams.

Manage and respond to internal and external requests, with a working knowledge of customer journeys through the debt lifecycle, account status, and related documentation.

Ensure all work is accurate, timely, and professional, maintaining quality standards and quality record keeping.

Build and maintain strong working relationships with external partners through clear communication, organised follow-up and reliable delivery.

Use advanced Excel skills to validate information, identify process gaps and support operational decision-making.

About You

Strong administrative and operational coordination and workflow management experience.

Ability to understand and navigate external agreements, service terms and partner requirements.

Proven experience improving processes and identifying opportunities for greater efficiency and accuracy.

Excellent written and verbal communication skills, with the ability to represent Pioneer professionally to external partners.

Organised, detail-focused, and committed to high-quality outputs and consistent standards.

Experienced in leading others, setting expectations and ensuring accountability within a small team.

Proficient in Excel, including using data to inform and optimise operational processes.

Experience in finance or another regulated industry is advantageous.

You’ll be part of a small, supportive team where your work is visible, valued, and makes a real impact.

Please note, you’ll need the following before starting:

Valid Police Clearance.

Please note that the advertisement may be withdrawn once a suitable candidate has been found.

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