Business Solutions Analyst

At Percepta, we bring first-class service across each market we support. As a remote Business Solutions Analyst, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing…

As a Business Solutions Analyst you will be responsible for collecting, mapping, and sharing business processes for Percepta’s operational programs. During mapping sessions, you will analyze processes as they are defined to identify process gaps or inconsistencies, ensuring the final product accurately represents the intended customer experience and enables appropriate agent training curriculum development.

During a Typical Day, You’ll

• Develop and maintain process maps for all Percepta operational programs, ensuring seamless accessibility and version control
• Lead process mapping sessions as part of new or updated business solution designs, and ongoing m...