Job Description
Our mission:
Ivy Partners is a Swiss consulting firm dedicated to helping businesses tackle strategic, technological, and organizational challenges.
We are committed to providing our team members with a career that promotes both personal and professional growth. We support their skills development and offer them genuine career advancement opportunities.
As a
Business Support Analyst
at Ivy Partners, you will:
- Providing end-to-end business and technical support for core Investment Platform applications, including the handling of major incidents
- Delivering first- and second-level support to Investment Platform users, ensuring timely resolution of incidents and service requests
- Supporting the T+1 settlement process for U.S. transactions, including participation in an on-call rotation
- Escalating issues to third-line support when necessary
- Delivering training and coaching to users of the supported applications
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