Business Support Engineer

Contract Duration: 12 Months
This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.
Business Support Engineer
Meta is looking for a team member to join our Business Support Engineering team. We count on Business Support Engineers to provide technical support to our managed partners and customers who use many of our Payment products.
You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
Responsibilities
Monitor and manage daily customer support tickets for prioritization and triage
Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
Provide business summaries for dail...