Job Description
We are looking for someone who has a proven track record in customer service ideally with a demonstrable background in security services within the alarm industry. The ideal candidate will have the confidence and ability to work within an environment that they are happy to troubleshoot and work with field engineers along with an excellent working knowledge of managing spreadsheets and databases.
Please note this role is Monday - Friday, 9am - 5pm. This role can be offered on a hybrid basis once initial training has been completed, to be discussed with the line manager.
Duties
Technical Aspect
● Providing technical support to all our customers, specifically engineers in order to troubleshoot issues with alarm systems, CCTV, access control systems, personal protection devices and apps.
● Programming devices, apps and conducting fault diagnostic triaging for a number of monitor...
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