Job Description
Experience:7+ years
Location: Gurugram
Key Responsibilities:
+ Build and nurture strong, long-term relationships with strategic clients, acting as their trusted advisor.
+ Onboard new clients, ensuring seamless integration and adoption of our products/services.
+ Monitor client health, usage, and satisfaction, proactively addressing concerns and identifying opportunities for improvement.
+ Conduct regular check-ins, business reviews, and feedback sessions with clients.
+ Collaborate with Product, Support, and Sales teams to address client needs and advocate for their interests.
+ Drive renewals, upsells, and cross-sell opportunities by understanding client goals and aligning solutions.
+ Serve as the escalation point for client issues, ensuring prompt and effective resolution.
+ Lead and manage client-facing and internal projects, from initiation to completion.
+ Develop project plans, define milestones, allocate resources, and track progress.
+ Coordinate with cross-functional teams to deliver project goals and timelines.
+ Identify project risks and issues and implement mitigation strategies.
+ Ensure project documentation, reporting, and communication with stakeholders.
Qualifications:
+ Bachelor's degree in business, Management, or a related field (advanced degree preferred).
+ Minimum of 7 years’ experience in customer success, account management, or a client-facing role.
+ At least 2 years’ experience managing projects, preferably in a technology or SaaS environment.
+ Demonstrated success in building and maintaining strategic client relationships.
+ Strong project management skills, including planning, execution, and stakeholder communication.
+ Proficiency with CRM and project management tools (e.g. Salesforce, Jira, Asana).
+ Excellent communication, problem-solving, and negotiation skills.
+ Ability to manage multiple priorities in a dynamic, fast-paced environment.
Location: Gurugram
Key Responsibilities:
+ Build and nurture strong, long-term relationships with strategic clients, acting as their trusted advisor.
+ Onboard new clients, ensuring seamless integration and adoption of our products/services.
+ Monitor client health, usage, and satisfaction, proactively addressing concerns and identifying opportunities for improvement.
+ Conduct regular check-ins, business reviews, and feedback sessions with clients.
+ Collaborate with Product, Support, and Sales teams to address client needs and advocate for their interests.
+ Drive renewals, upsells, and cross-sell opportunities by understanding client goals and aligning solutions.
+ Serve as the escalation point for client issues, ensuring prompt and effective resolution.
+ Lead and manage client-facing and internal projects, from initiation to completion.
+ Develop project plans, define milestones, allocate resources, and track progress.
+ Coordinate with cross-functional teams to deliver project goals and timelines.
+ Identify project risks and issues and implement mitigation strategies.
+ Ensure project documentation, reporting, and communication with stakeholders.
Qualifications:
+ Bachelor's degree in business, Management, or a related field (advanced degree preferred).
+ Minimum of 7 years’ experience in customer success, account management, or a client-facing role.
+ At least 2 years’ experience managing projects, preferably in a technology or SaaS environment.
+ Demonstrated success in building and maintaining strategic client relationships.
+ Strong project management skills, including planning, execution, and stakeholder communication.
+ Proficiency with CRM and project management tools (e.g. Salesforce, Jira, Asana).
+ Excellent communication, problem-solving, and negotiation skills.
+ Ability to manage multiple priorities in a dynamic, fast-paced environment.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application