Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
**What** **You’ll** **Do**
+ Day to day Responsibility includes providing Technical Application Level 2 support for Amex GBT applications including Travel Counselor Servicing Applications.
+ Handle the resolution of Incidents including timely acknowledgement, prioritization, communication, escalation, analysis and review – within SLA’s.
+ Respond to critical incidents (Priority 1 / Priority 2) as per defined protocols and SLA’s
+ Supervise various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including any escalated issues.
+ Author Knowledge Articles relating to applicat...
**What** **You’ll** **Do**
+ Day to day Responsibility includes providing Technical Application Level 2 support for Amex GBT applications including Travel Counselor Servicing Applications.
+ Handle the resolution of Incidents including timely acknowledgement, prioritization, communication, escalation, analysis and review – within SLA’s.
+ Respond to critical incidents (Priority 1 / Priority 2) as per defined protocols and SLA’s
+ Supervise various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including any escalated issues.
+ Author Knowledge Articles relating to applicat...
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