Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

As an Ecommerce Business Analyst, you will play a critical role in the end-to-end project lifecycle, from detailing Epics and User Stories to deployment and releases in an Agile environment. You will facilitate stand-up meetings, backlog grooming sessions, UI design discussions, and release planning. This role bridges the gap between technical teams and business stakeholders, focusing on the functional aspects of the ecommerce system and its B2B stores. You will test new functionalities and provide ongoing support to maintain a high-performing, customer-centric B2B online store.

Key Responsibilities:

  • Requirements Facilitation:

    Facilitate discussions to elicit requirements from business owners and product owners.Collaborate with Product Owners to understand Epics, break them down into User Stories, and guide them through the backlog grooming process.

  • UI Design Collaboration:

    Work with Designers to interpret Figma designs and create requirements for UI changes.

  • Technical Collaboration:

    Collaborate with technical teams (developers, system administrators) to explain and test features related to Ecommerce B2B stores.

  • Functional Configuration & Optimization:

    Maintain deep knowledge of functional configuration of ecommerce platform settings, including:Product catalogsPricing and promotionsOrder managementB2B organizational hierarchy and checkout processesPunchout processesIntegration with SAP SDUnderstand and test new features and enhancements implemented as part of monthly releases and hotfixes.Ensure data integrity and accuracy within the ecommerce system.Translate business requirements into functional specifications in the form of bugs and enhancements for development teams.

  • Testing and Quality Assurance:

    Develop and execute functional test plans and test cases.Conduct sanity testing, user story acceptance criteria tests, and execute regression test cases to ensure that implemented solutions meet business requirements.Identify and report defects, tracking their resolution.

    • Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience of 4 to 7 years in Business Analysis, with strong domain knowledge of ecommerce platforms, order management, product catalogs, UI design, and preferable knowledge of:B2B/B2C storesB2B organizational hierarchiesPunchout processesWarehousing management conceptsIntegration with SAP Backend
  • Good to have: Exposure to SAP Hybris Backoffice.
  • Knowledge of Agile methodologies and experience working in Agile teams, including creation, detailing, grooming, and testing of User Stories.
  • Willingness to join monthly release calls occurring one weekend per month.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills.

    • Preferred Qualifications:

  • Proven experience as a functional consultant or business analyst in an ecommerce production support environment.
  • Strong understanding of ecommerce platforms (e.g., Hybris, Salesforce Commerce Cloud, Magento, etc.).
  • Familiarity with functional testing and quality assurance practices.
  • Experience with ticketing systems such as JIRA, ServiceNow, or similar.
  • Understanding of integrations with SAP and Salesforce.

    • Experience & Educational Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent related experience.
  • 6+ years of directly related or relevant experience as a Business Analyst, preferably with brief experience as a Product Owner.

    • Preferred Certifications:

  • Certified Scrum Product Owner (CSPO) / SAFe Product Owner (SAFe PMPO)
  • Certified Business Analysis Professional (CBAP) (preferred)
  • ISTQB Testing Certification (preferred)

    • Skills & Knowledge:

    Behavioral Skills:

  • Approachability
  • Critical thinking
  • Detail-oriented
  • Impact and influencing
  • Collaboration and building trust and relationships with teams
  • Multitasking and ability to handle multiple areas
  • Problem-solving

    • Technical Skills:

  • Requirement gathering techniques
  • Software testing techniques
  • Backend testing on SAP modules (good to have)

    • Tools Knowledge:

  • Hands-on experience with JIRA
  • Proficiency in Microsoft Office Suite
  • Familiarity with UI tools like Figma
  • Knowledge of ecommerce platforms such as SAP Commerce, Hybris, Magento, etc.

    • .

  • 6+ years of experience.
  • Ecommerce Domain
  • Ecommerce platforms, Order Management, Product Catalog, UI design ideas and preferable
  • Certified Scrum Product Owner certification (CSPO) /Safe Product Owner (SAFe PMPO)
  • Proven experience as a functional consultant or business analyst in an ecommerce Production support environment.
  • Collaborate with technical teams (developers, system administrators) to explain & test features related to Ecommerce B2B stores.
  • Conduct Sanity testing, User Story Acceptance criteria tests, Execute Regression test cases to ensure that implemented solutions meet business requirements.

    • Preferred Certifications:

  • Certified Business Analysis Professional (CBAP)
  • ITIL, ITSM Certifications
  • Certified Information Systems Security Professional (CISSP)

    • Behavioral Skills:

  • Critical Thinking
  • Detail Oriented
  • Impact and Influencing
  • Interpersonal Communication
  • Multitasking
  • Problem Solving
  • Time Management

    • Technical Skills:

  • Application Design and Management
  • Business Process Modelling
  • Cloud Infrastructure Management
  • Database Management
  • Technical Documentation
  • Network Architecture and Management
  • Scalable Technologies & Architecture
  • Software Development Life Cycle (SDLC)
  • Systems Integration

    • Tools Knowledge:

  • Business Process Management (BPM) Systems like Metastorm
  • Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
  • Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
  • Microsoft Office Suite
  • Relational Database Management System (RDBMS) Software
  • Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL

    • What Cencora offers

    ​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

    Full time

    Affiliated Companies

    Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED

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