Job Description
About the Team
As one of DoorDash's core operations teams, Customer Experience & Integrity (CXI) ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements DoorDash's automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
DoorDash is looking for a Business Systems Analyst to support the performance, scalability, and ROI effectiveness of our learning and vendor support technology ecosystem. This is a blended role that sits at the intersection of learning analytics, user audits, and vendor technology enablement.
In this role, you will analyze training and operational performance, manage and optimize learning and vendor-facing systems (including LMS and related tools), and translate data into insights that inform CXI leadership and vendor strategy. You will partner closely with vendors, internal stakehold...
As one of DoorDash's core operations teams, Customer Experience & Integrity (CXI) ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements DoorDash's automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
DoorDash is looking for a Business Systems Analyst to support the performance, scalability, and ROI effectiveness of our learning and vendor support technology ecosystem. This is a blended role that sits at the intersection of learning analytics, user audits, and vendor technology enablement.
In this role, you will analyze training and operational performance, manage and optimize learning and vendor-facing systems (including LMS and related tools), and translate data into insights that inform CXI leadership and vendor strategy. You will partner closely with vendors, internal stakehold...
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