Business Systems Analyst

Job Description

At Zendesk, we strive to enhance the employee experience through our Employee Help Center, an integrated platform designed to connect employees with essential resources across IT, HR, Legal, Finance, and other departments. Our mission is to streamline employee interactions by leveraging technology and innovative solutions that drive productivity and satisfaction.

Who we're looking for:

We are seeking an experienced Business System Analyst to join our Employee Help Center team. You will act as a critical liaison between business stakeholders and technology teams, ensuring the smooth execution of systems and workflows that improve employee support services. Your insights and analysis will help us refine and optimize our internal service delivery through data-driven decision-making and strategic system enhancements.

What you'll be doing:

• Collaborate with Employee Experience leadership and various business unit...