Business Systems Analyst IV

The Senior Business Analyst serves as a strategic liaison between the Customer Operations Business Team and IT or vendor partners. This role is responsible for analyzing, evaluating, and improving customer service experiences by translating business needs into formal technical requirements. The ideal candidate will have over 10 years of experience in business/systems analysis, strong leadership capabilities, and a deep understanding of both business operations and IT systems.

Key Responsibilities:

• Support initiatives to simplify and enhance the customer experience.
• Analyze business operations to identify automation opportunities.
• Elicit, document, and manage complex business process flows and requirements.
• Facilitate alignment between business units and IT to ensure strategic solutions.
• Drive communication and commitment from requirements gathering to implementation.
• Collaborate with cross-functional t...