Job Description

Responsibilities

  • Business Systems Analysis and Process Re-engineering
  • Conduct business requirements gathering and analyze procedures and policies to automate or improve existing automated business transactions
  • Coordinate with other departments during system development to ensure the creation of a high‑quality application
  • Prepare Change Request Forms, Requirements Clarification Forms, Functional Requirements Specifications, and other documentation such as technical reports, memoranda and user manuals related to the project
  • Conduct User Acceptance Testing (UAT) with process owners, client representatives, and users
  • Coordinate with external clients and support groups on migration and implementation of new application versions and enhancements
  • Provide support to internal and external clients regarding business rules and policies of projects handled

Client Support

  • Conduct briefi...

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