Business Systems Analyst - (Supply Chain Systems)

Duration: 12 month

About the Role

We are seeking a Business Systems Analyst to support supply chain systems, tooling health, and process improvements. This role is hands-on and operational, combining system support, troubleshooting, and continuous improvement initiatives in a fast-paced environment.

Key Responsibilities

Operational Support

• Monitor system dashboards, tag incidents, extract data, and generate tooling health reports
• Identify and escalate risks; perform root cause analysis for tooling issues
• Provide Tier 1 support for supply chain tooling during business hours
• Ensure SLA adherence across all support tiers
• Create and maintain tooling manuals, workflows, and troubleshooting guides

Tooling & Process Improvement

• Gather and document business requirements...