Business Systems Lead (Agent and Channel Experience)

Overview

Business Systems Lead (Agent and Channel Experience)

Join to apply for the Business Systems Lead (Agent and Channel Experience) role at Affirm .

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What You’ll Do

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success.
• Set technical strategy for your team on a year-long time scale, and align it with critical, business-impacting projects.
• Collaborate across teams in the product development lifecycle with product management, design, and analytics to ensure technical sustainability, risks and trade-offs are understood and managed.
• Act as a force-multiplier for your team through the definition and advocacy of technical solutions and ope...