Business Systems Support Analyst | Enterprise Systems

Business Systems Support Analyst | Enterprise Systems

We are seeking a proactive, analytical professional with a strong understanding of business systems, software support, and user experience to join our Digital Services Directorate.

The successful candidate will play a key role in maintaining and enhancing our digital environment, working closely with technical teams, business stakeholders, and vendors to resolve issues, improve system functionality, and ensure our platforms meet the evolving needs of staff and students.

Key Responsibilities:

• Analyse and document user requirements and system issues.
• Provide expert support for enterprise applications, including triage, troubleshooting, and resolution.
• Collaborate with development and solutions teams to assess and implement system improvements.
• Assist with system upgrades, testing, and maintenance activities.
• Contribute to documentation, trai...