Business Tooling and Operations Manager

Job Description

Role Description

The Business Tooling and Operations Manager has primary responsibility for the support, improvement, and development of business management tools, including BlueOptima, across the Global Technology and Innovation (T&I) organisation. The role also holds responsibility for the Technology Business Operations (TBO) team, providing leadership for teams accountable for Reporting & Insights and Programme Management Office (PMO) support for T&I.

The role is accountable for the end-to-end management of critical business tools, ensuring delivery against strategic initiatives and major changes aligned to the Technology Business Management operating model. This includes understanding major strategic programmes, associated delivery methodologies, and how Technology Operations must adapt to support evolving business needs.

Success in the role is enabled through strong partnerships with business units and shared functions to un...