Business Unit Leader Mexico

Main Objective:

Lead the operation of the business unit in Mexico, ensuring the achievement of strategic, commercial, financial, and operational objectives, maximizing profitable business growth, guaranteeing operational excellence, and representing the company before key stakeholders; all of the above through talent development and management, promoting a strong, inclusive organizational culture focused on team collaboration.

Main Responsibilities:

Strategic and Business Management

• Define and implement the growth strategy for the assigned business unit, aligned with the vision and objectives of Mexico and the regional team.
• Ensure that the strategy execution fully adheres to the principles, tools, and practices of the Business System, integrating continuous improvement methodologies, customer focus, operational excellence, and data-driven management.
• Develop and implement expansion plans, product/service diversification, and opening of new channels or geographies based on market analysis and profitability models.
• Manage key performance indicators (KPIs) to ensure efficient, profitable, and sustainable execution, using the metrics and dashboards defined by BS.

Commercial and Operational Management

• Oversee commercial, operational, and logistics functions.
• Ensure the implementation of corporate policies, best operational practices, and quality standards.
• Monitor financial performance, managing budgets, profitability, and cost control.
• Guarantee the proper execution of strategic and operational projects.

Service Operations Management

• Ensure proper installation, maintenance, and availability of equipment/solutions at customer sites.
• Monitor operational KPIs (installation SLAs, MTTR, first-time-fix-rate, service uptime, etc.).
• Coordinate with operations and technical service teams to guarantee compliance levels.
• Optimize logistics, routing, and technical resources to drive operational efficiency.

Customer Experience

• Ensure customer experience and satisfaction standards throughout the full lifecycle.
• Implement surveys, NPS, and customer service feedback mechanisms.
• Manage escalations for strategic accounts and resolve critical issues promptly.

Talent Leadership and Organizational Development

• Directly supervise area leaders and foster their professional development through coaching, succession planning, and continuous performance evaluation.
• Promote an organizational culture based on trust, accountability, innovation, inclusion, and collaboration.

Requirements:

Education:

Bachelor's degree in Business Administration, Commercial Engineering, Economics, or a related field.Previous experience (years): 8-10 years of experience.

Advanced English (mandatory)

Technical knowledge:

• Financial knowledge and budget management.
• Commercial, logistics, and service structures in B2B, B2C, or hybrid models.
• P&L (Profit & Loss) management.
• Procurement, warehousing, distribution, and technical service processes.
• Sales planning, channel development, pricing, customer loyalty, CRM, and demand forecasting.
• Familiarity with ERP systems (such as SAP, Oracle, NetSuite), CRM platforms (Salesforce, HubSpot), and BI tools (Power BI, Tableau).Languages: Inglés (fluido)