Job Description
Position Overview
The Butler is a dedicated ambassador of the Hotel, responsible for delivering highly personalized, discreet, and anticipatory service to VIP and suite guests. Acting as the main point of contact throughout the guest journey, the Butler ensures an exceptional, seamless, and memorable experience in line with the Hotel’s luxury standards and service philosophy.
Main Activities
• Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure.
• Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions.
• Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs.
• Assisting guests with unpacking, packing, wardrobe care, pressing, and i...
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