Butler

POSITION SUMMARY

The Butler is responsible for delivering exceptional, personalized guest service in line with Marriott International brand standards. This role ensures seamless service operations by maintaining high standards of grooming, professionalism, safety, and service quality across all assigned areas. The Butler actively engages with guests, anticipates their needs, and resolves service issues promptly to enhance overall guest satisfaction.

The Butler monitors dining and service areas for seating availability, service flow, cleanliness, safety, and guest well-being, while coordinating with relevant departments to ensure efficient operations. Responsibilities include inventory management, stock requisitions, cash handling (assigned bank), and completion of maintenance work orders as required. The Butler communicates last call procedures at designated closing times and ensures compliance with all operational standards.

In support of managemen...