Job Description
job summarythe cabin crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. the role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. key responsibilities1. passenger safety & securityconduct pre-flight cabin safety checks and ensure equipment readiness.deliver mandatory safety demonstrations and briefings to passengers.ensure compliance with aviation safety, security, and regulatory standards.respond promptly and effectively during in-flight emergencies or medical situations.monitor cabin for suspicious behavior, safety hazards, or security threats.2. customer service & hospitalitygreet passengers with a warm, professional welcome and assist with boarding.provide high-quality in-flight service including meals, refreshments, and amenities.attend to passenger requests, concerns, and special needs respectfully.maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.manage conflicts or difficult passenger situations with diplomacy and empathy.3. in-flight operations & service deliverycoordinate with flight crew and ground staff for smooth operations.manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.handle in-flight announcements as required.promote and sell duty-free products and manage cash/pos transactions.ensure proper documentation and reporting after each flight.4. teamwork & professional conductwork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.maintain grooming, uniform, and professional behavior as per airline standards.participate in briefings, training sessions, and performance reviews. required skills & competenciesstrong hospitality and customer service orientationexcellent communication and interpersonal skillssafety awareness and emergency handling abilityemotional intelligence, patience, and cultural sensitivityability to stay calm under pressure and manage challenging situationsteamwork, time-management, and multitasking abilities qualifications & experienceeducation: minimum 10+2 (higher secondary) or diploma/degree (hospitality/aviation preferred)experience: freshers welcome; prior hospitality or customer service experience is an advantagecertifications:first aid & cpr (preferred)safety & emergency procedure training (provided by airline post-selection) physical & medical requirementsmedically fit as per airline/aviation standardsgood eyesight and hearingwell-groomed with a professional appearance
Experience
0 - 6 Years
No. of Openings
94
Education
12th Pass
Role
Cabin Crew
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
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