Cable Operations Supervisor

Position Overview

MCI is a fast‑growing tech‑enabled business services company with a global footprint. The company delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

The Cable Operation Supervisor oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.

Responsibilities

Operations managers are responsible for the day‑to‑day activity and development of 5‑10 supervisors within a complex call center environment.

• Lead a team of 5‑10 call center supervisors re...