Job Description

Your Challenges

As a Calibration Specialist reporting to the Team Leader Calibration, you will support the operational excellence of the calibration lab in Melbourne. This role with work within calibration laboratory to ensure we provide the highest level of service to our customers by managing the daily operational tasks and service execution. The role will contribute to the overall growth of our manual liquid handling portfolio.

Receive and dispatch pipettes in accordance with established procedures.

  • Perform decontamination and preventive maintenance (PM) on pipettes.
  • Provide efficient calibration and repair services for pipettes, adhering to internal protocols and ISO standards.
  • Accurately record all parts used and relevant service details in the Customer Relationship Management (CRM) system.
  • Issue comprehensive calibration certificate and service reports for each completed job.
  • Conduct internal equipment checks to maintain laboratory standards.
  • Respond promptly to customer enquiries and provide updates on the status of their service requests.
  • Contribute to the continuous improvement of services offered by the Liquid Handling Service Centre.
  • Strive to achieve laboratory KPIs, maintaining high quality standards and customer satisfaction.
  • Minimize customer returns by ensuring all services and repairs meet quality and workmanship expectations.
  • Foster an efficient, productive, and harmonious work environment.
  • Escalate any procedural issues or concerns to the Laboratory Team Leader as needed.
  • Maintain cleanliness and organization within the laboratory.
  • Complete additional tasks as assigned by the Laboratory Team Leader.
  • Maintain quality system in accordance with local regulations or requirements.

    • Your expertise

  • Bachelor’s Degree in a Scientific or Engineering discipline preferred.
  • Minimum 1-year professional experience in a laboratory setting.
  • Sound knowledge of AS ISO/IEC 17025.
  • Proficient in written and verbal communication.
  • Strong PC skills, including Excel, Word, CRM, and Database management.
  • Effective problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • Keen attention to detail and accuracy in work.

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