Job Description
**Overview**
GovCIO is currently hiring for a Call Analyst to support the operations of the ECCO.
The Call Analyst will, with their knowledge of the immigration lifecycle, respond to live questions and record in real time, inquiries from individuals in custody; their attorneys, advocates, family, and friends; individuals in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and standards, particularly those related to conditions in detention and other custody related topics using established protocols.
This position will also require the Call Analyst to have specialized skills working with victims of immigration related crimes.
This position will be located in Irvine, CA. and will be an onsite position.
**Responsibilities**
+ Duties to include but not limited to the following:
+ Using a victim-centered approach to acknowledge and support...
GovCIO is currently hiring for a Call Analyst to support the operations of the ECCO.
The Call Analyst will, with their knowledge of the immigration lifecycle, respond to live questions and record in real time, inquiries from individuals in custody; their attorneys, advocates, family, and friends; individuals in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and standards, particularly those related to conditions in detention and other custody related topics using established protocols.
This position will also require the Call Analyst to have specialized skills working with victims of immigration related crimes.
This position will be located in Irvine, CA. and will be an onsite position.
**Responsibilities**
+ Duties to include but not limited to the following:
+ Using a victim-centered approach to acknowledge and support...
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