Call Center & Administrative Support Specialist

Job Title: Call Center & Administrative Support Specialist
Industry: Healthcare
Employment Type: Remote

Position Overview

We are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing schedules, supporting audits, and providing general administrative support.

The ideal candidate thrives in a fast-paced environment, has an excellent command of verbal English with minimal accent, and is knowledgeable about the Transitional Care Model (TCM) in a healthcare setting.

Key Responsibilities

Call Center & Scheduling

• Answer incoming calls from patients and assist with scheduling, rescheduling, and confirming appointments.
• Perform outbound calls for appointment reminders, follow-ups, and patient ou...